Delivery delays due to coronavirus (COVID-19)

We are currently experiencing delivery delays of up to 2 weeks due to the challenges posed by the novel coronavirus (COVID-19).

Australia Post and our couriers are adapting to the challenges the current pandemic, and this means our orders will take longer than normal to arrive. We apologise for any inconvenience caused, but hope you can understand the difficulties in operating in the current situation.

The challenges and issues we and our supply network are currently dealing with include :

  • Reduction in air freight capacity, as well as passenger flights, which also carry our parcels.
  • A significant increase in parcel volumes, many of which require manual sorting.
  • Hygiene and social distancing requirements in our network, such as social distancing through zoning, and dedicated shift start times to reduce cross over between workers.